Sunil Madhu, founder and CEO of Instnt, identity fraud loss insurance AI, is an identity and security architect and serial entrepreneur.
Financial fraud loss is on the rise. In 2024, 40% of financial institutions saw an increase in fraud-related losses compared to 2023. The cost of fraud loss for financial institutions goes beyond direct losses, as fraud also drains working capital. How can financial institutions keep up?
Fraud loss insurance can allow financial institutions to complement their fraud risk strategies by transferring financial liability, ensuring fraud losses no longer impact their balance sheet. This insurance aims to reimburse the insured party for financial losses when fraud gets through a business’s defenses. By recovering these losses, a company can replenish its working capital, enabling it to continue its operations without significant disruption.
Also, while technological innovation is making it easier for fraudsters to conduct their scams, it can enable financial institutions to enhance their fraud risk management. In this article, I’ll also look at the role that AI can play in enhancing fraud loss and what financial institutions should know about its implementation.
How Fraud Loss Insurance Solutions Work
Unexpected fraud losses can create significant cash flow problems, and insurance payouts can help stabilize cash flow by providing a timely influx of funds, which is particularly crucial for smaller businesses that may not have substantial cash reserves. Even large institutions prefer improving their capital ratios, having more working capital over treasury tier 1 capital reserves.
In severe cases, fraud can threaten a company’s very existence. Fraud loss insurance can allow a company to recover and rebuild, minimizing the long-term impact of the fraud. What benefits the bottom line also benefits investor and stakeholder confidence. Fraud loss insurance solutions can help allow financial institutions to demonstrate resilience, strengthen their financial positioning and improve operational efficiency while minimizing compliance burdens.
The cost of compliance is exponential and continues to grow. According to a 2024 study, financial institutions in Canada and the U.S. spend a collective $61 billion annually on financial crime compliance.
Fraud loss insurance can improve long-term cost efficiency by reducing the financial unpredictability of fraud losses, allowing businesses to allocate capital more strategically.
Key Considerations When Implementing Fraud Loss Insurance
Allocating capital more strategically, especially in the current environment of hyper-deregulation, allows your business to create working capital out of tier 1 treasury reserves.
Before adopting fraud loss insurance, though, financial institutions should assess policy coverage, exclusions and claims processes, as with every insurance program. The extent to which fraud loss insurance affects working capital depends heavily on the specific policy coverage.
When looking at policies that offset the desired level of the aggregate annual fraud losses for your products or lines of business—or the company as a whole—one best practice I employ is including room for 5% to 10% annual growth of the business, with a per-claim limit set to cover your average fraud loss amount.
Lastly, proper documentation of the fraud loss is essential for a successful insurance claim. Therefore, maintaining good financial records is very important.
The Role AI Can Play In Fraud Loss Insurance
The speed and efficiency of the insurance claims process is also critical. A timely payout can significantly reduce the impact on your cash flows. Technological advancements, such as AI, can help speed up the processes associated with fraud loss insurance.
Across industries, AI is significantly improving automation for other aspects of operations. Though there are still many use cases to be explored, early implementations for the insurance industry, beyond fraud loss insurance, include underwriting, customer service, claims, sales and IT.
Coupling AI with insurance for identity fraud loss can help ensure advanced detection is done in real time to determine any patterns and/or anomalies associated with fraudulent behaviors. This will also help now that any residual losses are indemnified with insurance.
The advantages of this approach are twofold. First, it allows businesses to assess whether they want to acquire a new customer and evaluate the associated risk. If they decide to take on the customer, it then enhances the underwriting process by informing the development of policies that consider each customer’s unique risk potential. In cases of fraud loss, the AI aids in identifying incidents, enabling businesses to submit their claims promptly for swift reimbursement.
Considerations For AI Adoption
In addition to insurance regulation and compliance considerations, businesses adopting this technology need to consider the AI itself before implementing a solution.
Fraud detection is an adversarial environment, and exploitation methods are constantly changing in response to countermeasures. Businesses should seek AI models that are trained, maintained, refreshed and back-tested to detect drift and degradation. A robust program should include an outline of operational metrics and methods to make sure detection and prevention models are performant for the duration of the policy term and not just on day one.
An AI solution’s security measures are also critical to consider. For finance and insurance, AI systems need to adhere to rigorous data protection standards. In the event of a security incident, what is their incident response plan? Given the sensitive nature of the financial and personal data involved in fraud loss detection, providers must adhere to secure data storage practices and implement robust encryption protocols and access controls.
Even after selecting a solution provider, it’s important to conduct regular risk assessments and audits in order to understand how human oversight factors into ongoing AI processes. Additionally, regulators, credit decisioning personnel and access control financial services require explainability of the model’s decisions to ensure those models aren’t prone to hallucinations.
Conclusion
Fraud is no longer the cost of doing business; it is inevitable. It directly threatens financial stability, operational efficiency and growth potential.
Fraud loss insurance and AI can help mitigate the financial impact of fraud, complementing a business’ robust internal controls and fraud prevention measures by acting as a safety net and providing financial relief that can help maintain a company’s working capital in the face of fraudulent activities.
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