Insurance

The Supreme Court has dismissed an appeal by two insurance companies seeking to rely on a twenty-year-old test case ruling that has since been shown to be legally incorrect, providing the first detailed guidance on when courts may depart from the normally binding effect of group litigation order decisions. In AXA Insurance UK PLC and

Health insurance is rarely something people sit down and design from scratch. It tends to build up slowly. A policy bought early in life stays active. Employer coverage comes into the picture later. Family needs change, but insurance decisions are not always revisited with the same urgency. Over time, it is not unusual for people

However, intelligence without trust creates risk. As AI becomes embedded across underwriting, claims, pricing, fraud detection, compliance, and customer engagement, insurers must establish robust AI Governance and well-defined guard rails. Every high-impact AI-generated recommendation should be explainable, evidence-backed, monitored for bias, and subject to human accountability. Ethical AI, strong cybersecurity, privacy-by-design, regulatory compliance, and transparent

It’s easy to let your travel insurance auto-renew, year after year. But will it pay out when you need it? Half of Which? Connect members who purchase travel insurance said they had not updated their cover to reflect changes to their trips, according to our online survey of 1,168 members carried out in April 2026. 

New Financial Conduct Authority (FCA) data suggests insurers reject almost three in 10 home insurance claims.  It’s a little better for travel insurance customers, with claims accepted between 83% and 85.5% of the time (depending on the type of travel insurance owned).  However, claims acceptance rates exceeded 90% for most of the insurance products covered

The Essex-based business concentrates on private motor insurance and on customers whose circumstances may require greater flexibility during the quotation process. This includes younger motorists, drivers with penalty points or previous motoring convictions, customers with limited or no No Claims Discount, and motorists whose circumstances may not fit conventional mainstream underwriting models. Gate Insurance Brokers

More UK drivers are switching to electric vehicles (EVs), with battery electric registrations up 24.3% in the first five months of 2026, according to the Society of Motor Manufacturers and Traders.  Government grants of up to £3,750 on eligible new EVs and cheaper home charging can make the switch look increasingly appealing. But even if

Blue Marble, a specialist in designing innovative parametric insurance products, has joined forces with global insurer MAPFRE to widen the availability of parametric cover for communities and businesses exposed to climate risks. The tie-up centres on parametric solutions that draw on objective data, advanced analytics, AI and automation to trigger financial support automatically once predefined

Scott Murphy, Chief Executive Officer, Jewelers Mutual. ​Technology is changing how insurers operate, but progress should not be measured by how many tools an organization adopts. It should be measured by whether those tools help employees serve people more effectively. That distinction matters in insurance. Customers often turn to an insurer during stressful or uncertain