AI is being deployed across trading workflows, with approximately a third of brokers currently using it for real-time algorithm optimization (32 percent), venue selection (29 percent), and market data analysis (29 percent). Compliance and surveillance adoption remains low at 12 percent, though 44 percent of brokers plan to implement it in the near term, according to the Crisil Coalition Greenwich report.
“The human element is actually becoming more central, not less,” said Jesse Forster, senior analyst in Market Structure and Technology at Crisil Coalition Greenwich and author of the report. “As automation handles routine tasks, brokers see rising value in judgment, client relationships, exception management, and the ability to explain and defend decisions — skills machines still cannot replicate.”
BofA upgrades its AI client tool
On the retail and wealth side, Bank of America announced enhancements this week to EricaAssist, its generative AI-powered tool that supports more than 18,000 customer service representatives during client calls.
The bank says that its updated system delivers contextual guidance in under three seconds, helping employees summarize client needs, surface relevant information, and recommend next steps without interrupting the flow of conversation.
Bank of America said EricaAssist already reduces average call times by nearly one minute per interaction. The Charlotte, North Carolina-based bank spends $14 billion annually on technology, of which more than $4 billion is directed toward new initiatives including AI, per the announcement.
