AI Chatbots, Gen AI Set to Revolutionize Insurance Claims Processing: Survey
By L.S. Howard A majority of global insurers are actively endorsing the application of AI chatbots and generative AI in claims resolution processes, underwriting and customer fulfilment, according to a survey conducted by Gallagher Bassett, the claims-services provider and subsidiary of Arthur J. Gallagher & Co. The survey found that insurers in 2024 are placing
