Third-Party Consumer Trust Ratings
According to the Insurance Information Institute, State Farm is the largest writer of home insurance in the U.S. by direct written premiums with $27 million in 2023. The company also has an A++ rating with AM Best, meaning it has the ability to likely meet financial obligations such as claims payouts.
State Farm ranked below average (which is 682 out of 1,000) in J.D. Power’s U.S. Property Claims Satisfaction Study, scoring 661 out of 1,000. The company ranked above average in J.D. Power’s Home Insurance Study with a score of 643 out of 1,000.
Our review team reached out to State Farm for a comment on its J.D. Power score in the U.S. Property Claims Satisfaction Study and received the following response:
“We listen to our customers, we value their feedback, and we are working diligently to address customer service challenges to better meet expectations. Industry study results, like those provided by J.D. Power, are of value to us and are one of the many resources we use to measure how we are doing from a customer’s perspective. As an organization we take pride in our customer service and we are confident in our workforce and know they are the right people to accomplish our goals.”
What Policyholders Say
In our 2025 survey, the most common claim State Farm customers filed concerned water damage, and 40% of people said that the value of their most recent claim was between $1,000 and $5,000. Notably, nearly 93% of people reported that their claims were approved.
When we asked State Farm policyholders if they were satisfied with the insurance provider’s claims process, almost 92% responded yes. Out of the dissatisfied Sate Farm customers, the most common complaint was that claim approval took too long. Some policyholders felt like the company dragged out their claims process for longer than necessary.
Our review team reached out to State Farm for a comment on our survey results and received the following response:
“State Farm values the relationships we have with our customers. If a customer has any questions, we encourage them to reach out through their agent, online at StateFarm.com, or by calling 1-800-STATE-FARM.”
