He says he wishes he had insurance to cover Remington’s treatment, but he did not take out a policy because “it’s hard to get a sensible quote”.
“If it’s £20 a month and you have five guinea pigs who live five years, then that’s £6,000 you’ll be paying in insurance over that five years.”
He thinks there should be “a group insurance policy” available for small animals like his.
The ABI, which represents insurers, says record pet insurance payouts have been “driven largely by the rising cost of veterinary care” and reiterated the importance of choosing the right cover.
“With some treatments costing thousands of pounds, the right insurance can offer real peace of mind during what can already be a stressful time for owners,” it added.
The FOS says customers often feel claims “have been unfairly rejected” and reiterated the importance of insurers making policy terms transparent. It urges pet owners unhappy with their insurers to raise an official complaint and, if there is still no resolution, to contact the ombudsman.
