Diego Sanchez and Dustin Moore explore how the mortgage and housing industry will ensure technological advancements lead to tangible benefits for borrowers, particularly in underserved communities. We dive into CoreLogic’s DigitalTax Onboarding Decisions, examining how it addresses challenges in tax line setup and how it can drive strategic decision-making in the industry. Learn how CoreLogic’s “every loan matters” philosophy shapes client interactions and long-term relationships while uncovering emerging trends in property tax management.
The philosophy of “every loan matters”
CoreLogic’s approach to servicing is built on the idea that every loan has unique nuances that require personalized attention. “It’s not just a property address; it’s not just a loan number,” said Dustin Moore, VP of Product Management for Residential Tax at CoreLogic. “It’s my grandparents, my parents, my friends. The decisions we make impact real people.”
This philosophy guides CoreLogic’s solutions to meet the specific needs of each borrower while streamlining servicing operations. “Every loan stands on its own,” Moore said. “Each one is nuanced, and that’s why we have to work with them individually. That’s the only way to take care of our customers the way they deserve.”
Introducing DigitalTax Onboarding Decisions
One challenge in mortgage servicing is tax line setup, which can vary due to investor rules, geography, and closing table exceptions. CoreLogic’s newly launched DigitalTax Onboarding Decisions aims to simplify and automate this process.
“It really unpacks a lot of the nuance inside loan onboarding,” Moore explained. “Taxes fluctuate based on a variety of factors. Onboarding Decisions takes all of those data points and runs them against a best-in-class rules library, layered with each servicer’s specific business rules.”
“It delivers two big benefits,” Moore said. “First, more accurate tax line setup. Second, operational efficiency — allowing routine cases to pass through automatically while putting human reviewers on cases that need extra attention.”
Tapping into CoreLogic’s data network
CoreLogic is known for its extensive data resources, and DigitalTax Onboarding Decisions is no exception. “Almost everything we do at CoreLogic taps into our massive data asset,” Moore said. “We use everything at our disposal to ensure good customer experiences.”
This vast database — sourced from thousands of institutions — allows CoreLogic to provide a deeper, more accurate analysis of tax information. “Having access to so many data points allows us to create a solution that is smarter and more efficient,” Moore noted.
Addressing challenges
Tax line setup is one of the most intricate aspects of loan servicing, since slight variations can lead to compliance risks. “There are differences based on geography, what happened at the closing table, and other factors that make each case unique,” Moore said.
DigitalTax Onboarding Decisions tackles these challenges head-on. “The ability to apply servicer-specific rules to those variations is what makes this product unique,” he said. “It reinforces our belief that every loan matters—even the most complex ones.”
Trends and challenges
Looking ahead, Moore sees three key trends shaping the future of mortgage servicing:
1. Improved digital experiences – “The customer experiences homeowners have in other industries are raising the bar for mortgage servicing,” he said. “Our digital tools and communication methods need to match that level of convenience.”
2. Better consumer education – “Taxes and insurance costs are rising,” Moore noted. “Helping borrowers prepare for payment changes and better understand their obligations will be essential in the years ahead.”
3. Faster data exchange – “Servicing still relies heavily on flat files and spreadsheets,” he explained. “I expect data exchange to accelerate, with APIs and web services becoming the norm — more like what we see on the origination side.”
Integrating AI into servicing
CoreLogic has been at the forefront of AI innovation, a vision championed by CEO Pat Dodd. “Pat has done a great job setting the culture,” Moore said. “AI is going to be embedded in everything we do.”
One primary application in CoreLogic’s tax division is forecasting future tax obligations. “Taxes are generally increasing, and servicers want to know what that will look like for their business,” Moore explained. “Our AI-driven models can predict tax trends, helping servicers plan more effectively.”
The results of AI testing have been promising. “We’re seeing really impressive outcomes in our forecasting models,” Moore said. “We expect to bring new solutions to market soon.”
Shaping the future
As CoreLogic continues to improve servicing solutions, their focus remains on creating more pain-free experiences for servicers and borrowers alike.
“Our goal is to ensure technology translates into real benefits for borrowers, particularly in underserved communities,” Moore said. “By improving tax management and leveraging AI-driven insights, we’re making servicing more efficient while keeping homeowners at the center of everything we do.”
