DGTAL, a provider of generative artificial intelligence (GenAI)-powered insurance solutions, has integrated AI Agents into its technology platform.
These AI Agents are expected to revolutionise the industry by enabling more complex and collaborative workflows than traditional AI systems.
DGTAL is reputed to be the first insurance-focused AI company to make this move.
Unlike previous AI solutions that offered single, isolated responses, AI Agents can perform real-time workflows, collaborate, share objectives, and execute tasks alongside other AI agents and human experts.
They come with advanced personalities and capabilities, allowing them to execute specific roles and tasks. Early versions are projected to improve accuracy by more than 40% when compared with conventional AI models.
DGTAL CEO Arndt Gossmann said: “AI Agents address multiple challenges our industry is facing, from the lack of people to responding faster after large events such as storms.
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“A major advantage is that AI Agents can be integrated into existing workflows as they can interact and communicate like and with human experts.”
The AI Agents will be featured in the upcoming 3.0 update of DRILLER, the company’s flagship product.
DRILLER is a GenAI tool for claims assessment and audit, designed to comprehend the content of claims documents and facilitate rapid reviews, decision-making and claims management.
This tool is particularly useful for insurers who need to process and assess the more than five billion claims documents received by European insurers each year, enabling them to query and summarise claims, pinpoint claims drivers and extract insights.
DGTAL CTO Richard Hundt said: “Agentic AI represents the next evolution of Generative Artificial Intelligence, capable of operating autonomously and performing a wide array of tasks on behalf of users.
“AI Agents can understand, interpret and execute complex tasks in specific contexts – in DGTAL’s case, the insurance context. AI Agents need less pre-training, learn on the job, never get tired or complain. They are the perfect assistants.”
