Delayed transactions may result in penalties
If a Fastag transaction is processed more than 15 minutes after the vehicle crosses the toll, additional charges may apply.
Toll operators liable for unpaid transactions
If a delayed transaction is not completed due to insufficient balance, the toll operator will be responsible for the loss, not the user.
15-day cooling period for chargebacks
Users disputing an incorrect deduction must wait for 15 days before raising a chargeback request with their bank.
Early chargeback requests will be rejected
Any chargeback request filed before the cooling period ends will be declined automatically with system error code 5290.
Changes in chargeback process for blacklisted Fastags
Banks can only raise chargebacks for deductions related to blacklisted or low-balance Fastags after the mandatory waiting period.
Fastags inactive for over 60 minutes may be declined
If a Fastag has been inactive for 60 minutes before reaching the toll and remains inactive for another 10 minutes after crossing, the transaction will be rejected.
System will reject payments from inactive Fastags
Payments from inactive or hotlisted Fastags will be declined with reason code 176, preventing toll deductions.
Toll charge disputes can only be raised after 15 days
If a toll amount is deducted due to a delay, users must wait for the 15-day period before disputing the charge.
Implementation date for chargeback rule is separate
While Fastag penalties start today, the exact implementation date for chargeback rule changes will be announced later.
Users must ensure Fastag balance to avoid rejections
To prevent transaction failures, users should maintain sufficient balance, track deduction times, and check Fastag status before traveling.
