Keren’s son Owain said he would also regularly contact her GP surgery and the non-emergency service 111 asking for checks to be made.
“I’d think, this alarm is being raised regularly now,” he said. “I just thought… that it would have accumulated into some kind of action.”
Keren was 54 when she took her own life in August 2021.
During the inquest process, Ava and her family realised there was very little mention of the calls they had made.
“I just think we weren’t listened to and we were ignored consistently,” she said.
“It did feel pointless at times,” Owain added. “It felt futile because just nothing was happening, and that’s really hard.”
